Respond to and resolve Level 1 and Level 2 technical support requests via phone, email, and in person. Troubleshoot and support hardware, software, and peripheral issues. Provide assistance with Microsoft 365 applications, including Outlook, Teams, SharePoint, and OneDrive. REQUIREMENTS | Candidate must be: Fluent in English and Spanish (both verbal and written communication). Knowledge of Microsoft 365 suite, including troubleshooting common issues.

Job Description: Desktop Support (e.g., Windows, O365, mobile, peripherals, laptops) for employees and contractors. Day to Day: Resolves technical issues from incoming hardware/software incidents for on site and remote users. Provides assistance with conference room technology (pre-meeting testing and in-meeting troubleshooting) The Skills & Expertise You Bring: Strong knowledge of diagnostic tools (Splunk, Aternity, NexThink) and ticketing applications (ServiceNow). Proficiency with computer software and hardware

Essential Job Duties: Perform end-user technical support, troubleshooting, and tuning for end-user hardware and systems, peripheral hardware (i.e. printers/copiers, etc.) and initial triage for client network environments. Windows 10 troubleshooting and operations. Outlook/email troubleshooting - O365. Basic Networking troubleshooting - identify root cause. Required Skills: Experience supporting and administration of VPN clients. Working knowledge of Azure and Entra.

What you�ll do: Accept incoming phone support calls, support emails, and inbound support cases via our customer community portal. Work with customers to gather information, request pertinent details, and assess issues. What You�ll Bring Associate�s Degree in Software or a Technical related field; or equivalent experience with a minimum of two (2) years of Software/IT Support experience in a customer-facing role. Proficient in the use of Microsoft Office Suite

Primary Responsibilities: Provides Help/Service Desk support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Ability to diagnose data communications problems using specialized tools, test equipment, and software utilities. Required Qualifications: An Associate's degree and a minimum of 1 year experience. Additional years of experience and/or relevant certifications will be considered/accepted in lieu of degree. Ability to obtain ITILv4 Foundation Certification, no later than 120 days after the hire date.

Responsibilities: Ensure swift resolution of IT-related issues, prioritizing the closure of open tickets in a timely manner. Foster a client-first mentality, ensuring seamless communication with executives and other stakeholders. Requirements: Proficiency in Active Directory, with the ability to manage user accounts, reset passwords, and troubleshoot related issues. Competence in using Google Suite, including Docs, Sheets, and Slides, for efficient task management and team collaboration.

Primary Responsibilities Assign new tickets to the appropriate engineering resources. Reassign tickets based on priority SLAs.

Roles & Responsibilities of IT Support Tech: Respond to IT tickets and escalate if unable to resolve. Implement assigned IT and office projects. Recommend, demo, and test products, configurations, policies. Maintain equipment according to current best practices and policies. What you need for this position: Customer-friendly focus. Self-starter motivation. Troubleshooting PC hardware, office printers and Microsoft applications. Experience with Windows 10/11. Experience with Office 365

Required Skills & Experience: 1+ year of remote help desk experience. Experience with a ticketing system Nice to Have Skills & Experience ServiceNow ticketing experience. Excellent customer service skills and prior call center experience required. The position offers a flat rate of $19/hr, with overtime paid at time and a half. Agents will work 8-hour shifts, 5 days a week, with potential shifts scheduled between 4AM and midnight, Monday through Sunday.

The main responsibilities will include: Responsible for handling the support relationship for internal and external customers. Providing technical support in a B2B environment. Required Qualifications / Experience: Must have a high level of interpersonal skills. Must have strong organizational, analytical, and execution skills. Including a high degree of accuracy and exactness in performing daily tasks. Preferred Qualifications/Experience Education: Bachelor�s degree or equivalent working experience.

Position Responsibilities may include, but not limited to Deliver excellent customer service by providing timely and professional communication with end-users. Educate users on basic IT processes and provide guidance on self-service tools. Required Skills and Experience. High school diploma or equivalent. Basic understanding of computer hardware, software, and networking.Preferred Skills and Experience: Associate's degree in IT or related field 0-1 year of experience in an IT support or help desk role Certifications such as CompTIA A+ or ITIL Foundation

PRIMARY RESPONSIBILITIES: Work on our corporate internal help desk frontline to classify, troubleshoot, resolve, and/or escalate support issues to the appropriate teams/technicians. REQUIREMENTS: An inclination toward working in the IT field. Special consideration will be given to candidates who are able to demonstrate through work or personal experience their interest and ability in resolving computer problems; i.e., building your own computer, fixing computer problems for family members, holding other entry level IT jobs, etc. CompTIA A+

Responsibilities: Responsible for initial response in answering, commenting and replying to open incidents in the helpdesk system. Customer-oriented approach with a focus on providing high-quality support. Qualifications: Previous experience in a customer service or technical support role. Ability to work collaboratively in a team environment. Experience: Windows Remote Desktop: 1 year. License/Certification: CompTIA Network+

What we are looking for in you: Basic understanding of PCs and Networks Good working knowledge of Windows Desktop OS (installation, troubleshooting, etc.) Experience: Windows Operating System: 1 year (Preferred) Active Directory or M365 Azure: 1 year (Preferred)

Duties: Monitor and respond to incoming help desk tickets and calls for tracking incidents and service requests. Provide technical support for users via phone, email, remote access, or onsite. Qualifications: Proficient in computer hardware troubleshooting and repair.

Help Desk & Technical Support Serve as the first point of contact for employees needing IT support via phone, email, or ticketing system. Log, track, and manage technology support tickets to ensure timely resolution. Qualifications: Associate�s, Bachelor�s degree or Trade School experience in Information Technology, Computer Science, or a related field (or relevant certifications/experience). Strong interest in technology support, IT troubleshooting, and customer service.

Key Responsibilities: Respond to calls, emails, and instant messages related to IT issues. Triage, troubleshoot, and resolve/route IT incidents and service requests. Document all customer interactions in ServiceNow. Qualifications: Associate�s degree in a computer-related field or equivalent experience. 1-2 years of technical customer support experience (preferably in a call center)

Skills needed: Knowledge in one or more of the following: troubleshooting PC hardware issues for laptops, desktops, and mobile devices; troubleshooting PC software issues; understanding of the Windows 10/11 operating system. Strong analytical skills. Good attention to detail. Excellent verbal and written communication skills. Ability to make decisions, use independent judgment, establish priorities, and work effectively on multiple initiatives concurrently.

Education: Associate�s degree in information technology, computer science, or related field; or equivalent work experience. Entry-level experience in IT support, help desk, or a related field is preferred. Skills: Excellent communication skills, both verbal and written. Strong troubleshooting a ndproblem-solving skills. Certifications: CompTIA A+ or similar IT support certifications are a plus.

Provide technical support to employees in desktop and network support, data access, logins, telephone, cubicle assignment/set-up, computer application access and passwords on a daily basis. Knowledge of Microsoft Windows 10 and 11 desktops and laptops. Technical certification (A+, Network+) preferred. Must be available to work 9am - 6pm, Monday through Friday with possible nights, weekends, holidays and on-call rotation schedule as needed

MUST HAVES: 1+ years of experience with Data Center, hands on hardware support, cabling. Easily coachable, great personality !!! PLUSSES: Certifications � need one or more of these: A+, CCNA, OSHA, COMPTIA, Cisco

Essential Duties: Provide first-level technical support to end-users via phone, email, or chat, ensuring prompt and courteous assistance. Qualifications: High school diploma or equivalent; a relevant IT certification or degree is a plus. Proven experience in a customer-facing technical support role or relevant internship experience.

Responsibilities: Provide standard help desk assistance, including: Log all help desk interactions Administer help desk software. Educational Requirements: High school diploma or its equivalent Experience Requirements: No experience necessary Qualifications: No qualifications necessary

Computer support specialists provide help and advice to employees within the client site. Computer support specialists, assist non-IT users who are having computer problems and support employees with their day-to-day issues. Experience: Help desk: 1 year (Preferred) Windows: 1 year (Preferred) Ability to Commute: Miami, FL (Required)

Key Roles / Responsibilities Provide end user support via the IT Service Management System by processing trouble ticket activity and work orders as required. Log all calls and resolutions and respond to all help desk calls in a timely manner. Required Education, Experience, And Qualifications: Flexibility to provide 24/7 365 coverage. Education: Associate�s Degree; Bachelor�s Degree in Computer Science or related field; and/or equivalent IT work experience. CompTIA A+ certification is a plus. Experience: ITIL foundation or other IT vendor certifications preferred but not required.

Experience: Customer Service. General knowledge of Windows Environments (Windows 10 or newer) . General knowledge of Web browsers (Google Chrome, Microsoft Edge) and their basic settings/options. Skills: Strong computer literacy skills with an emphasis on software knowledge and use. Education: Associates Degree preferred but not required. Schedule / in-office requirements: This is a hybrid model schedule aka Monday-Wednesday in office, 2 days at home.

Responsibilities: Respond to technical inquiries via chat, email, and phone in a timely and professional manner. Requirements: No degree required. No prior experience needed; we will provide comprehensive training. Strong technical aptitude and problem-solving abilities

Responsibilities: Provide best-in-class customer experience to our customers. Document all customer contacts into various ITSM tools. Skills/Experience: Associate degree in Information Technology or 2 years equivalent experience in a technology-related field preferred. Prior experience in a customer service role. Strong Verbal and written communication skills

Responsibilities: Work with end users to identify and deliver required PC service levels. Help support multiple locations, using remote management software. Position Requirements: College diploma or university degree in the field of computer science and/or 2 years equivalent work experience. Excellent technical knowledge of PC and Printer hardware. Hands-on hardware troubleshooting experience.

Position Responsibilities: Act as the single point of contact to the client for all types of service requests. Knowledge, Skills, and Abilities: Basic computer and operating system knowledge. Interpersonal skills: such as telephony skills, communication skills, active listening, and client-care. Ability to multi-task and adapt to changes quickly

Skills and Abilities Required: Level 1 helpdesk knowledge (workstation/server operating systems, networking hardware, printers, etc) The ability to troubleshoot helpdesk requests efficiently. The willingness to learn new skills and technologies. Duties and Responsibilities: Troubleshooting EU systems including some basic server infrastructure or networking equipment. Keeping accurate record of time and expenses in our PSA as work is performed

Knowledge, Skills and Abilities: General knowledge of personal computer technology including desktops and mobile devices. Basic knowledge of Microsoft Windows, enterprise desktop applications, computer networking, printer configuration, file sharing, email and use of the Internet/intranet. Education and Experience: CompTIA A+ certification and/or CompTIA Network+ certification with a minimum of one (1) year work experience or an equivalent combination of education, training, and experience.

Requirements High school diploma or equivalent - Associates Degree in related field is a plus. Ability to provide outstanding customer service. Exceptional interpersonal and communication skills. Excellent analytical and problem solving skills. Experience using and/or troubleshooting Microsoft Windows and Microsoft Office. Experience and knowledge providing in-house/remote support to users using Windows 11 Pro.

Responsibilities And Duties: Answer calls from physicians, directors, and hospital staff. Escalation of service requests to teams within Information Systems. Report on critical issues and notify individuals or teams responsible. Education And Work Experience: High school graduate or equivalent. Must be very computer literate and capable of learning computer support tasks such as resetting passwords, installing software, changing keyboards/mice, connecting PCs both desktop and laptop to our network

Primary responsibility for day-to-day operations for the IT Service Desk, including prioritization and troubleshooting of end user support tickets, root-cause analysis, and issue resolution. Ensure service delivery and customer satisfaction exceed published service level agreements and report key performance indicators to the management team. Experience supporting on-site and remote users in a Windows based environment for over 1,000 users. Great troubleshooting skills for: Windows 10, VPN, Windows Server, Active Directory, MS Office, Exchange. Certification in CompTIA A+, Network+ or MCP a strong plus. 1-2 years of hand-on experience in fast-paced environment Ability to work efficiently under a fast-paced work environment while managing multiple priorities.

Essential Duties Include, But Are Not Limited To: Respond to any level 1 IT support requests in a timely manner after being assigned. Enter requests for support into the ticketing system accurately and according to established processes. Qualifications: High school diploma or GED. Experience troubleshooting workstation operating system errors and hardware compatibility issues. Proficient in the use and troubleshooting of desktop applications including Microsoft Office 365 and Adobe Acrobat.

Required Education: Minimum: High School Diploma or Equivalent Preferred: Associate degree in Computer Technology or a related field. Required Experience: One year experience working in a customer service/support environment.

What You Will Do: Handle inbound and outbound calls to assist customers with technical inquiries related to the accounting software. Respond promptly and professionally to customer emails, ensuring clear communication and resolution of issues. What We Are Looking For: Proven customer service or technical support experience, preferably in a fast-paced environment.

1-2+ years of experience of IT Support or bachelor's degree in IT or Computer Science

Technical Support: Provide support for all IT-related issues across retail locations, distribution centers, and corporate offices. Troubleshoot hardware and software issues on various devices including PCs, laptops, mobile devices, and point-of-sale (POS) systems. What You'll Bring to the Table: Associate or bachelor�s degree in information technology, Computer Science, or a related field, or equivalent experience. Proven experience as an IT Support Technician or similar role.

Essential Job Functions: Provide timely, courteous, and efficient customer service to internal and external users via telephone, remote control, and desk-side support. Track issues and requests in helpdesk software and communicate system issues to department managers. Position Requirements: Associate�s degree or equivalent experience. 1+ years professional IT experience. A positive attitude and eagerness to learn.

Duties: Onboard new hires by setting up user accounts in Microsoft 365/Entra, provisioning hardware (like laptops), and ensuring they have all the tech they need from day one. Requirements: 1+ years of experience in desktop/network support. Education: Bachelor�s degree in Computer Science, Information Technology or equivalent experience. Relevant certifications are a plus (CompTIA A+, Network+, Security+)

ESSENTIAL DUTIES and RESPONSIBILITIES: Answering calls and chats from team members, assisting them with problems, entering problems into the help desk ticketing system, and escalating all critical issues. Handling password reset requests and responding to email promptly. COMPETENCIES and QUALIFICATIONS: High school diploma required. Willingness to learn. Ability to multitask. Knowledge in Windows operating systems, MS Office applications, and Microsoft

What You�ll Be Doing: Have a �customer first� voice when communicating with the customers. Provide help desk initial triage and technical support for local and off-site users. Collaborate with customers to gain insight and knowledge of their reported issue. What You Bring To The Table: You�ve been responsible for creating, updating, and resolving customer tickets with detailed break-fix steps and resolution actions Cherwell or similar ticket systems, according to defined ticket compliance requirements.

Responsibilities: Receive and assess customer tickets. Reroute customer tickets to the appropriate team. Communicate directly with customers and internal teams. Additional Skills & Qualifications: Customer service experience (call center experience preferred) Strong written and verbal communication skills

Key Responsibilities: Deploy and configure desktops, laptops, peripherals, and printers in clinical and administrative settings. Perform software installations, ensuring that required applications and system. Qualifications: Education and Experience: Associate�s degree in Information Technology, Computer Science, or a related field; or equivalent work experience. 1-3 years of experience in IT hardware deployment, troubleshooting, or similar roles.

Responsibilities: Answer phone, email, etc. requests. Implement Government provided software ticketing system to create a ticket(s) identifying the requirement, route to appropriate individual/group, and follow up on tickets to ensure tickets are appropriately closed and provide stats for the tickets. Qualifications: BA/S in Computer Science, Information Systems, Engineering, Business, or other related field is required. A combination of experience and education may be accepted in lieu of degree.

Skillset: Minimum 2+ yrs hands on experience as deskside/Onsite support/local IT engineer. Experience in Providing Hands & feet Support for Network and Datacenter Equipment's/Devices. Strong Microsoft Operating System installation(Win 7 & Win10) and troubleshooting skills. Strong experience in troubleshooting MS office (Outlook, Word, Excel, PowerPoint etc.) Soft Skills: Excellent communication and conversation skills (Verbal and Written) Good documentation skills. Good working knowledge of MS OFFICE (Including MS Project and Visio)

Essential Functions And Primary Duties: Troubleshoot and provide instruction over the phone while following a set knowledge base format. Diagnose, analyze, and attempt to resolve complex scenarios relating but not limited to branch video and phone systems, access issues across multiple platforms and data connectivity for branches, departments and remote users. Preferred Qualifications: Provide a suitable workspace. Maintain high speed internet access. Minimum Qualifications: Associate degree in computer science or related field OR 2 years of related work experience. Previous experience in a call center environment preferred.

What you�ll do: Serve as the primary point of contact for customer IT support, via phone, email, and chat. Provide prompt troubleshooting and technical support for software, hardware, and network issues. What we�re looking for: Basic understanding of Active Directory, Office 365, VPNs, and remote desktop tools. Excellent verbal and written communication skills. Strong customer service orientation with an ability to manage customer expectations and de-escalate situations. Education: High school diploma, GED, or an associate�s degree from an accredited institution.

Assesses malfunctions of hardware and/or software applications (server or local machine resident) for the purpose of determining appropriate actions to maintain computer operations. Assist with documentation of network diagrams, basic PC checklists, etc. as assigned. Qualifications Certifications And Experience: High School Diploma or equivalent required

Provide exceptional customer service by promptly addressing user inquiries and issues. Diagnose and resolve technical problems efficiently. Manage user accounts licensing and provisioning to meet Identity Access Management standards. You should have... A track record of providing positive and timely customer service skills. Expertise in diagnosing, troubleshooting, or repairing technology products. Ability to triage and prioritize tasks in a fast-paced environment.

Key Responsibilities: Technical Support: Provide remote and on-site technical assistance to employees or customers by diagnosing and resolving hardware, software, and network-related issues. Qualifications: High school diploma or equivalent (Associate�s or Bachelor�s degree in Computer Science, Information Technology, or related field preferred). Preferred Qualifications: Certifications such as CompTIA A+, ITIL, or Microsoft Certified Professional (MCP) are a plus. Experience with Active Directory, network management, or virtualization tools.

Responsibilities: Manage the IT Support queue. Take ownership of IT issues and work with the team (and SMEs across the business as required), to resolve these issues. Qualifications and Personal Skills: Relevant experience in IT Support or Service. Office 365 Administration. Knowledge of Active Directory and Server Administration.

Knowledge of Hardware Asset Management and Software Asset Management. Contribute to the development and maintenance of asset management workflows, reports, and dashboards within ServiceNow. Requirements: AA or 2-year technical school in business discipline or similar discipline is required. (4 years of additional relevant experience may be substituted for education). Experience with MS Office Suite (Excel, PowerPoint, Word).

Effectively manage issues through multiple forms of inbound requests including in-person, queue calls (phone), emails, chat, web forms, or client tracking/ticketing databases. Respond to all customer requests in a timely and professional manner. What we�re looking for: Bachelor's degree in Accounting or related field from a four-year College or Legal authorization to work in the United States. Two-year Associate Degree (field related) or equivalent experience required.